GoldTech Solutions carried out training for us on the Avaya Reporting application with great detail and in an easy to understand manner.The trainer was very knowledgeable on all aspects on the call center technology and made the course very interesting and enjoyable
GoldTech Solutions provided call center consultancy services to us during our CCM implementation Their approach was very professional and display a great level of understanding in the product as well as to how best to configure it to suit our business.
The Avaya CC6 course was very enjoyable. The trainer was excellent at holding the group’s attention and checking back on knowledge learnt. The fact that is was a small group and on site was very helpful as we were using terminology that we were familiar in reports etc.
A very clear concise complete course with the trainer having an in depth knowledge of the system. I was impressed with the real world scenario’s the trainer presented.
The Telephony Manager one day session was clear and was customised to covered the topics that was relevant to our business. The extensive use of exercises as a basis for learning was of huge benefit and ensured we understood every topic.
The AACC course was pitched at exactly the right level of knowledge of the participants. There was plently of opportunity for questions, discussions and sharing of the training vast knowledge of the system and the industry.
Training was excellent. Users were impressed with the trainer's knowledge and training techniques. Also we had few technical problems, and the trainer was great working around those problems and keeping users interested in the sessions.
Very worthwhile and informative sessions on the application. I really liked the trainer's style of showing us and then letting us complete the tasks ourselves in a real environment. It was very interactive and the trainer assisted to set up relevant reports that will greatly help to performance manage in real time.
I found the workshop really useful in terms of now knowing what I can do to combine reports to make them more efficient for the Team Leaders and Operations. Knowing the difference between Application and Skillset level is useful as well as this will drive what we put on the boards. The outbound information that there as well will be very useful just to give us visibility on what's going on in the Contact Centre.
We are happy with the Avaya IP Office Technical training and was suitable for those attending. All topics were adequately covered and included practical hands on experience and it gave them the confidence to make changes. . However, the trainer invested a lot of time in advance of the course to get familiar with our procedures, our set-up and what we wanted to achieve. The course was delivered professionally, in a friendly open atmosphere with hands on exercises, which made the session interesting for the participants. A customised course tailored to our business needs. All participants felt at ease and able to speak their minds. Two-way discussions were encouraged and the trainer had a great knowledge of the subject and enhanced the agenda with her personal experience and examples.