IP Office Administration

Designed to give you the basic skills to understand and configure your PABX for System Administrators

Training program content

  • Telephones Types -adds, moves and changes
  • Administration Responses
  • Programming Names on a Telephone
  • Call barring
  • Automatic Call Distribution (ACD) and Structure of ACD environment
  • ACD Telephone Set
  • Practical directions and exercise
Duration: 1 day 09:30 until 17:00

Who should attend?

System administrators

Objectives

  • Have good understanding of the telephone system
  • Gain practical tools to do the basic day-to-day maintenance of your telephone system
  • Improve configuration of your telephone administration

Gives a good level of understanding of the operator console and educates on basic call handling through hands-on and exercises throughout the course

Duration: 1 day 09:30 until 17:00

Who should attend?

Front Desk Receptionists